Troubleshooting
The indicator light blinks with a double flash after powering on​
The unit has not detected any known networks.
| Issue | Solutions |
|---|---|
| No known networks available | Turn on a known hotspot/router and restart the unit. Start the pairing procedure to connect to a new network HERE. |
| The connected network has no internet access | Verify the network functionality and restart the unit. |
| The modem/hotspot was turned on after the camera and was not detected in time | Restart the unit. |
| The connected network requires additional authentication | The camera does not support this type of network. Change the network or disable additional authentication. |
| The hotspot is set to an unsupported frequency (5 GHz) (On iPhones, check "Optimize Compatibility") | Change the hotspot frequency to 2.4 GHz and restart the unit. |
The indicator light blinks rapidly​
| Issue | Solutions |
|---|---|
| The unit does not detect the camera | Verify that the cable is connected to one of the two USB ports on the unit. Check that the USB cable is connected to the camera. Restart the unit. |